Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Helpful staff
Small room size
Slightly worn out
7.4/10
Very good
Rooms
6.7
Location
8.7
Service
7.3
Dining
7.3
Guest reviews
7.4/10
based on 5 reviews
7.0
7.0/10 based on 1616 reviews
David
United Kingdom,
August
2023
8.4/10
The hotel offers clean and comfortable rooms with very friendly and helpful staff. The location is excellent, close to Shin-Osaka Station and perfect for exploring Kansai. Dining options are varied and reasonably priced. Facilities are well-maintained, providing a pleasant stay overall.
Rooms
8.0
The room was a bit small but clean and had all the necessary amenities.
Service
8.0
The staff was nice and immediately addressed any concerns, providing good assistance.
Location
9.0
The hotel's location near Shin-Osaka Station and on the train route to and from Kansai Airport is very convenient for travelers.
Dining
8.0
The dining experience exceeded my expectations with diverse options and reasonable prices.
Facilities
9.0
The hotel facilities are well-equipped and maintained, ensuring a comfortable stay.
Great location
Small room size
Richard
United Kingdom,
May
2023
6.6/10
The hotel has very small rooms, which might be uncomfortable for guests with a larger body or if you have numerous pieces of luggage to manage. However, the location is excellent, being very close to Shin-Osaka Station. The service is decent but could be friendlier, and the dining options, while okay, could be improved. Overall, the hotel offers good value for money.
Rooms
6.0
The rooms are very, very small, maybe around 300 rooms but with only two elevators.
Service
6.0
The staff were not as friendly as expected, and there seemed to be bias towards businessmen, but the location near convenience stores and restaurants is a plus.
Location
8.0
The hotel is conveniently situated near Shin-Osaka Station and the shinkansen line, making it a good choice for transportation. However, the surroundings can be confusing with overpasses and rough road surfaces.
Dining
7.0
The dining options are average, with both Western and Japanese cuisines available. It's advisable to get breakfast coupons from the front desk the night before for a better deal.
Facilities
6.0
The hotel offers basic facilities but nothing extraordinary.
Raymond
United States,
May
2023
7.4/10
My stay at this hotel was a mix of positives and negatives. The rooms were tiny, making me feel claustrophobic, but they had everything necessary. The hot water didn't work very well. The service was incredibly friendly and organized, especially when dealing with check-in and luggage storage. The location was ideal for trips to Osaka and Kyoto. The dining experience was nice, though lacking in western options. The facilities were adequate overall.
Rooms
6.0
The rooms were small but had everything needed.
Service
8.0
The staff was very friendly and helpful.
Location
9.0
The location was perfect for exploring both Osaka and Kyoto.
Dining
7.0
The dining experience was enjoyable, but lacked western options.